Credits
How many credits each plan includes, what spends them, and when they reset.
Credits pay for Surbee's AI work. Every plan includes a monthly allowance in two parts: general credits for building surveys, chat and analysis, and Cipher credits for Cipher's paid response checks.
Monthly allowance
| Plan | Total each month | General credits | Cipher credits |
|---|---|---|---|
| Free | 100 | 100 | None needed: Cipher tiers 1 and 2 are free |
| Pro | 2,000 | 1,500 | 500 |
| Max | 6,000 | 4,000 | 2,000 |
| Enterprise | Custom | Set in your contract | Set in your contract |
What costs credits
| Action | Credits |
|---|---|
| A chat message to Surbee | 3 |
| Generating a survey with 1 to 5 questions | 20 |
| Generating a survey with 6 to 15 questions | 35 |
| Generating a survey with 16 or more questions | 50 |
| Simulating an audience (up to 60 people) | 30 |
Surbee checks your balance before it starts. If you do not have enough credits for an action, it will not run, and nothing is taken.
Cipher credits
Cipher tiers 1 and 2 are free on every plan. From tier 3 up, each response Cipher checks costs credits, charged to the survey owner's account:
| Cipher tier | Credits per response |
|---|---|
| Tier 1 and Tier 2 | Free |
| Tier 3 | 0.2 |
| Tier 4 | 1 |
| Tier 5 | 5 |
So Pro's 500 Cipher credits cover about 2,500 responses at tier 3, and Max's 2,000 cover about 2,000 responses at tier 4 or 400 at tier 5.
Cipher credits are used first. When they run out, Cipher continues on your general credits. If both run out, new responses are still collected and still checked with the free tier 1 and 2 checks, such as bot, speed and duplicate detection, until your credits refill. Respondents are never stopped or slowed down by your balance.
Checking your balance
- Account menu. Open your account menu in the sidebar. The Credits bar shows your general credits and the green Cipher bar below it shows your Cipher credits, each out of its monthly allowance, with a line such as "12 days until credits reset." On Enterprise both allowances are the numbers agreed in your contract.
- Billing tab. Under Settings, then Billing, your plan shows the exact date your credits reset, and the Credits used tile shows how many you have spent over the period you pick.
When credits reset
- Unused credits do not carry over. At each reset both balances, general and Cipher, are replaced with your plan's full monthly allowances. Whatever was left is not added on top.
- Free plan. Credits reset on the 1st of every month.
- Pro and Max. Credits reset on your billing date. On a monthly plan, the renewal and the reset are the same event: when the renewal is paid, your balances are set to the full allowances (1,500 general and 500 Cipher on Pro, 4,000 general and 2,000 Cipher on Max). On an annual plan, credits reset every month on the same day of the month your plan started.
- Failed renewal. If a renewal payment does not go through, your monthly credits drop to 0 until it is paid. Update your card from the Billing tab to get them back.
Bonus credits from invitations
Open the account menu and choose Invite to get credits. You and each friend who joins through your link get 25 credits. Bonus credits are added to your current balance, so they follow the same reset rules as the rest. See Invite friends for credits.
API credits are separate
Credits for the developer API and the Cipher SDK are a separate, prepaid balance. You buy them in the platform console, they never expire, and your plan's monthly credits cannot be spent on API requests. See Developer API and Cipher SDK.