Refunds
When you can get your money back for a plan or API credits, and how to ask.
Cancelling a plan stops future charges. Your plan stays active until the end of the period you have paid for, and unused time is not refunded. The full rules are in the Refund Policy.
When you can get a refund
- An annual renewal. If you tell us within 7 days of the renewal, and you have used less than 20% of the credits it has given you so far.
- A billing mistake. A duplicate charge, or a charge after you cancelled.
- API credit top-ups. The unused part of a top-up, within 7 days of buying it.
Other plan payments, including your first payment and monthly renewals, are not refundable. Neither are downgrades or free, beta and trial plans. If you have an Enterprise agreement, its terms apply instead.
How to ask
Open a support ticket, choose Billing as the category, and tell us which payment you want refunded. You can find the date and amount under Invoices on the Billing tab. See Invoices and receipts.
Approved refunds go back to the card you paid with, usually within 5 to 10 business days. Refunded payments show as refunded in your invoice list.