Signing in and getting access

How to sign in

Go to the Surbee sign-in page and choose one of two ways:

• Email. Enter your email address. Surbee sends you a magic link. Open it on the same device and browser you asked for it from, and you are signed in. There is no password to remember.
• Continue with Google. Sign in with your Google account. Use the same Google account each time, because a different address is a different Surbee account.

If you turned on two-factor authentication, Surbee then asks for a code from your authenticator app or your email. See Two-factor authentication.

Accounts are for people aged 18 or over.

Getting access during the beta

Surbee is in beta, so new accounts are let in from a waitlist.

1. Join the waitlist on surbee.dev with the email address you want to use.
2. When your access is ready, Surbee emails you.
3. Sign in with that same email address, or with a Google account that uses it.

If you sign in before your access is ready, you see a message saying your account is not on the access list yet. Nothing is wrong with your account. If you have been invited but still see that message, check that you are signing in with the exact address that was invited.

The magic link did not arrive

1. Wait a minute, then check your spam, junk and promotions folders.
2. Check the address you typed. A small typo sends the link somewhere else.
3. Request a new link, and use the link in the most recent email.
4. If your organisation filters email strictly, ask your IT team to allow messages from surbee.dev, or use Continue with Google instead.

The link opened but I am not signed in

• Open the link on the same device and browser where you asked for it. A link requested on your laptop and opened on your phone may not sign you in.
• Links expire after a while. If it has been some time, request a new one.
• Private or incognito windows, and some in-app browsers inside email apps, can block the sign-in. Copy the link into your normal browser.

Google sign-in does not work

• Make sure you choose the Google account that matches your Surbee email.
• Allow pop-ups and third-party sign-in for the Surbee site, then try again.
• If it still fails, sign in with your email address instead. Both methods reach the same account when the email address is the same.

Two-factor code problems

• Authenticator codes change every 30 seconds. Enter the newest code, and check that your phone's clock is set automatically.
• Emailed codes expire after ten minutes. Request a new one if it has expired.
• If you lost your authenticator and cannot get in, see Two-factor authentication, or open a support ticket and choose Account.

Still cannot sign in?

Open a support ticket, choose Account, and tell us the email address you are using, how you are trying to sign in, and any message you see. Never send us a password or a sign-in code.