Ask questions about your data in chat

The chat on your Surbee home page answers questions about your surveys and their responses in plain language. Ask it what you would ask a research assistant, such as "Where are people dropping off?" or "How many people mentioned pricing?", and it works from your actual responses.

Start a chat

1. Open your home page. The chat box is in the middle of the page.
2. Type your question and press Enter.
3. To point the chat at a particular survey, type @ and choose the survey from the list. You can also mention it by name, for example "my onboarding survey", and the chat finds it.

You can attach up to 5 images or PDF files, 10 MB each, for example a questionnaire you want turned into a survey.

What you can ask

• Overview. "Give me an overview of my customer survey": responses, how many people opened it compared with how many submitted, completion time, and Cipher quality.
• One question in depth. "Break down Q4": counts and percentages, averages for rating scales, NPS, and grids.
• Counting. "How many people who rated us 3 or lower said pricing was the problem?"
• Similar answers. "How many people had trouble with the sign-up email?" The chat finds written answers that make the same point in different words.
• Themes. "What are the main themes in the open answers?"
• Drop-off. "Where do people quit before submitting?"
• Comparing groups. "Do students answer differently from staff?" Results include whether a difference is statistically meaningful.
• What drives a score. "What goes with a high NPS?"
• Response quality. "Why was this response flagged?" or "How many responses did Cipher flag, and why?"
• Several surveys. "Compare all my surveys by completion rate."
• Charts. "Show the answers to Q2 as a bar chart."

Questions are numbered Q1, Q2 and so on in the order they appear in the survey. You can refer to them by number or by their wording.

Build and change surveys

The same chat builds surveys. Describe what you want to learn and who is answering, and it creates the survey, including AI interviews. You can also ask it to change a survey you already have, for example "add a question about how often they use it".

Credits

Each chat message costs 3 credits. Building a survey costs the same as generating one elsewhere in Surbee. See Credits.

Temporary chats and sharing

• Temporary chat. Turn on the temporary chat switch at the top of the home page for a conversation that is not saved to your chat history. Temporary chats are deleted automatically and cannot be shared.
• Sharing. Ordinary chats can be shared as a read-only link. See Share a chat.

Check important numbers

The chat works from your responses, but it can still misread a question or make a mistake, so check numbers you plan to publish or act on against Results on the Insights page. See Surbee gave me inaccurate or misleading information.