Questions from respondents

People who answer surveys made with Surbee sometimes contact Surbee directly. This article answers the questions they ask most often.

Who can see my answers?

The person or organisation that created the survey. Surbee runs the platform that collects and stores the answers on their behalf, and does not use your answers for its own purposes. For questions about a specific survey, such as why it asks something or how your answers will be used, contact the survey creator. Their name or contact details are usually on the survey's first or last page.

Can I change or delete my answers?

Contact the survey creator first. They decide what happens to the responses they collect, and if a response needs to be removed they can ask Surbee support to remove it.

If you want Surbee to handle a request about your personal data under privacy law, email [email protected]. See the Privacy Policy.

Were my answers saved?

Answers are saved when you submit the survey. If you closed the page before the last step, your answers were not sent, and you can open the link again to start over. Many surveys show a thank-you or ending page once your answers are saved.

Why does the survey say it checks responses?

Some surveys use Surbee's response-quality checks, called Cipher, to find bots, duplicate and low-effort answers. When these checks record how the form is used, a short notice at the bottom of the survey says so and links to an explanation and how to object. See What respondents are told about Cipher.

The survey shows an error or will not let me in

The message usually explains why, for example that the survey has closed, needs a password, or only works on a computer. These are the creator's settings. Contact the survey creator, who can change them. See A respondent reported an error for the full list of messages.

Do I need a Surbee account?

No. You only need to sign in if the survey creator turned on Require sign-in.

For survey creators

If a respondent writes to you, the articles A respondent reported an error and Anonymity and respondent data cover most answers. You are responsible for the notices and consent your respondents need, including consent from a parent or guardian for respondents under 18 where the law requires it.