Responses aren't showing up

Work through these checks in order. Most missing responses are explained by the first three.

1. Check the date range

The Insights page and the Results table start at Last 30 days. Responses older than that are hidden until you change the range. Choose All time from the date range at the top of the page.

Exports follow the same range, so an export taken on Last 30 days only contains the last 30 days.

2. Check whether the respondent submitted

A response is saved when the respondent submits the survey. Someone who opened the link and answered some questions but closed the page before the last step does not appear in Results.

You can see how many people opened the survey compared with how many submitted in the Funnel tab, including Where people left.

3. Large surveys

Insights loads the most recent 2,000 responses in the chosen date range. If a survey has more than that, narrow the date range to see older responses, or export a range at a time.

4. Check the survey and the account

• The survey is Published. A survey in draft does not collect responses, and the share dialog shows a Not live badge.
• You are looking at the right survey, and signed in to the account that owns it.
• Preview submissions are not counted. Responses you make from the editor's Preview are test runs and do not appear in Results.

5. Check whether responses were stopped

A survey stops accepting responses when it reaches Max responses, passes its Close After Date, or is restricted by Require sign-in, Password Protection, Device Lock or Network restriction. Respondents who are turned away see a message instead of the survey. See Survey settings.

6. Responses flagged by Cipher

Flagged responses are still in Results, but they are left out of Themes and Analysis. Look for the Flagged label in the table. See Review flagged responses.

Still missing?

Open a support ticket, choose Bug or something broke, and include the survey link, roughly when the missing responses were submitted, and how many you expected.