My survey won't publish

Publishing happens in the Send and collect responses dialog, which opens from the button at the top right of the editor. Click Publish and collect. When it finishes, the badge changes from Not live to live and the button at the bottom changes to Done.

If publishing fails

• Make sure the survey has questions. A survey with no questions has nothing to publish. Add at least one question in the editor.
• Check you are signed in to the right account. Only the account that owns the survey can publish it. If you see a message that the project was not found or that you do not have permission, sign out and sign back in with the owner's email.
• Try again after a moment. A message such as "Could not publish survey" is usually a temporary problem. Wait a few seconds, refresh the page and click Publish and collect again.

If the survey is published but the link does not work

• Copy the link again from the share dialog. If you changed the Custom URL Slug, links you sent before the change may no longer work.
• Check the custom link is free. If the slug you chose is already taken by another survey, pick a different one.
• Check the settings that stop responses, such as Max responses, Close After Date, Require sign-in, Password Protection, Device Lock and Network restriction. These keep the link working but show respondents a message instead of the survey. See Survey settings.

Changes are not showing

Edits to a published survey go live when they are saved. If respondents still see the old version, ask them to reload the page.

Still stuck?

Open a support ticket, choose Bug or something broke, and include the survey link and a screenshot of any message you see.